Shipping & Delivery Policy

Last updated: October 8, 2026

This Shipping and Delivery Policy explains how CADBrix ("we," "our," or "us") delivers our software products and services to customers. Since CADBrix primarily provides digital software solutions, this policy covers both digital delivery and any physical deliverables associated with our services.

1. Digital Product Delivery

Our software products are delivered digitally. Upon successful payment and account setup:

Web Applications & Cloud Services:

• Access credentials (username and password) are provided within 24 hours of payment confirmation.
• Cloud-hosted services (Production-Tracker, DealerSync, VisiTrack, Payroll & Attendance) are accessible immediately after account activation.
• Login details are sent to the registered email address.

Mobile Applications:

• Android applications are available for download on the Google Play Store within 24-48 hours of account setup.
• iOS applications are available on the Apple App Store (where applicable).
• Download links are shared via email and/or in-app notifications.

Desktop Applications:

• Windows desktop applications are delivered as downloadable installers via secure download links.
• Auto-update mechanisms ensure you always have the latest version.
• Installation support is provided via phone or remote desktop session.

2. Deployment & Setup Timeline

The typical timeline for getting started with our Services:

• Standard Setup: 1-3 business days from payment confirmation
• Custom Configuration: 5-10 business days depending on complexity
• Data Migration: 7-15 business days depending on data volume
• On-site Training: Scheduled within 7 business days of setup completion (for enterprise customers)

3. On-Site Services

For enterprise customers requiring on-site deployment, training, or support:

• On-site visits are available within Maharashtra, India, and can be arranged for other locations.
• On-site deployment scheduling is confirmed within 3 business days of request.
• Travel and accommodation costs for locations outside Pune may be charged separately as agreed.

4. Updates & Upgrades

• Software updates are delivered automatically through our deployment pipeline.
• Critical security patches are deployed immediately upon release.
• Feature updates are rolled out during scheduled maintenance windows.
• You will be notified in advance of any major version upgrades that may affect your workflow.

5. Service Activation

• Services are activated upon confirmation of payment.
• Activation confirmation is sent via email with access details and getting-started documentation.
• A dedicated support contact is assigned for the initial onboarding period.

6. Delays and Issues

In the unlikely event of a delivery delay:

• We will notify you promptly of any delays and provide an updated timeline.
• Delays caused by incomplete information from the customer may extend the delivery timeline.
• If a delay exceeds 7 business days beyond the committed timeline, you may request a full refund as per our Refund Policy.

7. System Requirements

To use our Services, you need:

• Web Applications: Modern web browser (Chrome, Firefox, Edge, Safari) with internet connection
• Mobile Applications: Android 10+ or iOS 12+ device
• Desktop Applications: Windows 10 or later
• Internet Connection: Minimum 2 Mbps for real-time features (offline mode available for select features)

8. Contact Us

For delivery-related inquiries or support, please contact us at:

• Email: [email protected]
• Phone: +91 99229 53717
• Address: Pune, Maharashtra, India