Refund & Cancellation Policy

Last updated: October 8, 2026

This Refund and Cancellation Policy outlines the terms under which CADBrix ("we," "our," or "us") handles subscription cancellations, refunds, and related matters for our software products and services, including Production-Tracker, DealerSync, VisiTrack, and Payroll & Attendance.

1. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team:

• Email: [email protected]
• Phone: +91 99229 53717

Cancellation requests must be submitted at least 15 days before the next billing cycle to avoid charges for the upcoming period. Upon cancellation:

• Your access to the Services will continue until the end of the current billing period.
• No further charges will be applied after the cancellation date.
• You may request export of your data within 30 days of cancellation.
• Your data will be permanently deleted 90 days after cancellation unless otherwise required by law.

2. Refund Policy

We offer refunds under the following conditions:

Full Refund (within 7 days):

• If you are not satisfied with our Services, you may request a full refund within 7 days of your initial subscription payment.
• This applies only to the first subscription period for new customers.

Pro-Rata Refund:

• For annual subscriptions cancelled within the first 30 days, a pro-rata refund for the unused months will be issued.
• Monthly subscriptions are non-refundable once the billing cycle has started, except within the 7-day satisfaction guarantee for new customers.

No Refund:

• Cancellations made after the 7-day satisfaction period for monthly plans.
• Cancellations made after 30 days for annual plans (unless service-related issues persist after our resolution attempts).
• If the account was terminated due to violation of our Terms & Conditions.
• Setup fees, customization charges, and on-site training costs are non-refundable.

3. Service Credits

In the event of extended service downtime exceeding our SLA commitments:

• We will issue service credits proportional to the downtime duration.
• Service credits will be applied to your next billing cycle.
• Service credits do not have monetary value and cannot be redeemed for cash.
• Scheduled maintenance windows are excluded from downtime calculations.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with the subject line "Refund Request."
2. Include your account details, subscription ID, and reason for the refund request.
3. Our team will review your request within 3-5 business days.
4. If approved, the refund will be processed within 7-10 business days to the original payment method.

5. Refund Processing

• Approved refunds will be credited to the original payment method (bank account, credit/debit card, or UPI).
• Processing times may vary depending on your bank or payment provider (typically 7-10 business days).
• Any applicable transaction fees or payment gateway charges may be deducted from the refund amount.

6. Disputes

If you disagree with a refund decision, you may escalate the matter by:

• Contacting our support team with additional details supporting your claim.
• Requesting a review by our management team.
• We commit to resolving all disputes within 15 business days of escalation.

7. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

8. Contact Us

For refund or cancellation inquiries, please reach out to:

• Email: [email protected]
• Phone: +91 99229 53717
• Address: Pune, Maharashtra, India